Appointment / Class Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other participants. In order to be respectful of your fellow participants, please notify us as soon as you know you will not be able to make your appointment/class.
If cancellation is necessary, we require that you notify us at least [24 HOURS] in advance.
Appointments are in high demand, and your advanced notice will allow another participants to access to that spot.
A cancellation is considered late when the appointment is cancelled less than [24 HOURS] before the appointed time. A no-show is when a participant misses an appointment without cancelling. In either case, we will charge the Participant the full amount for that time.
Purchase conditions for registration for our courses / events
Upon registration, a binding agreement is entered into between you and the course leader's company (hereinafter referred to as the "organizer"). In the event of late payment, a payment reminder or collection notice will be sent, and possibly statutory fees will accrue. If payment still fails, a debt collection process will be initiated, and additional fees will be charged.
It is your responsibility that you are registered with the correct address, e-mail and telephone number when you register for a course with us, so that we can reach you with course and payment information. When registering via our online registration form, you will receive an automatic confirmation that you are registered. If you do not receive this, you should contact your instructor to check that the registration has been registered, and that we have registered the correct e-mail address for you. If you change your e-mail address or telephone number before or during the course period, you are obliged to notify the instructor.
The organizer reserves the right to cancel courses in case of too few registered, or in case of illness with the instructor or other unforeseen circumstances that prevent the instructor from holding the course. In such cases, any registration fee paid will be refunded in full. However, the organizer disclaims responsibility for any other expenses the participant has incurred in connection with the course.
Right of withdrawal
When buying a dog course, the Right of Withdrawal Act does not apply in the same way as when buying eg goods on the internet. Chapter 5 §19 of the Right of Withdrawal Act addresses the following restrictions:
Point b states that:
"In the case of distance selling other than telephone sales, the right of withdrawal does not apply to individual services if the seller at the conclusion of the agreement undertakes to deliver the service at a specific time or within a specific time period".
Individual services that are delivered at a specific time or within a specific time period are, for example, theater, cinema, course, concert and airline tickets. The time period must be limited and most "standard dog courses" (lasting 1-12 weeks) therefore fall within this limitation, thus the customer has no right of withdrawal.
Longer educations may fall within the withdrawal period. On courses that go beyond «shorter periods of time» the customer will have the right to withdraw. The 14-day right of withdrawal from the date of registration therefore applies here. In order for the right of withdrawal to take effect, the customer must submit a right of withdrawal form to the course leader within the withdrawal period.
Right of withdrawal must be used within 14 days and in all cases BEFORE the start of the course (in cases where the customer registers later than 14 days before the start of the course).
If the organizer is prevented from performing a service as a result of extraordinary events beyond our control (eg war, natural disasters, fire, outbreaks of dangerous infectious diseases and the like) the organizer is exempt from all liability and course fee will in such extraordinary cases not be repaid.
Conditions for participation
To sign up for courses with us, you must be of legal age. Parents can buy courses for participants under the age of 18, but if a person under the age of 18 intends to participate without a parent on the course, this must be clarified with the course instructor.
By registering, you confirm that you participate in the course / event at your own risk. You are responsible for yourself and your dog and any injuries you or your dog may cause.
Organizer / course leader can not be held responsible for any injuries you or your dog may receive or cause in connection with the course.
We recommend that you take out a dog insurance that covers damages that may occur in connection with attending courses and events with your dog.
Rights to use photos and video
Organizer / course leader are free to use photos or video taken at our courses or events on our websites, in social media and in other marketing.
Participants who wish to make a reservation against this must notify the organizer / instructor in writing before the start of the course.
Processing of personal data
When you register for a course with the organizer, you will be asked to register personal information in the registration form. Only the organizer / course leader have access to this information. The personal information will be used to send out invoices, information in connection with the course you are registered for and information about future courses / events.